ShoeSavvyv LLC provides professional technology services, software licensing, and digital consulting engagements. Due to the nature of our services, the following refund and cancellation terms apply to all engagements.

1. General Policy

Due to the nature of digital, consulting, and software development services, refunds are processed on a milestone basis. Because significant technical work, planning, and resources are committed at project initiation, refunds are not provided for completed work phases. The Company's refund policy is designed to be fair and transparent while reflecting the value of professional services delivered.

2. Project-Based Development Services

For custom software development, infrastructure implementation, and multi-phase engagements:

• Pre-Commencement: If a client cancels before project kickoff and before any scoping or discovery work has been performed, the deposit (if paid) will be refunded in full within 10 business days.
• Post-Commencement: Once discovery, scoping, or development work has commenced, the deposit is non-refundable. Payments made for completed milestones are non-refundable.
• Incomplete Milestones: If the Company fails to deliver a defined milestone due to circumstances within its control, the Client may request a refund of the payment associated with that specific milestone.
• Milestone Disputes: Milestone completion disputes must be submitted in writing within 5 business days of delivery notification. The Company will undertake reasonable remediation efforts prior to any refund consideration.

3. Software Licenses

For annual or recurring software license purchases:

• License keys or access credentials issued: Non-refundable once delivered and activated.
• Non-delivery of license: Full refund within 10 business days if the Company fails to deliver the license as agreed.
• Pro-rated cancellation: For multi-year agreements, cancellation after 30 days may be eligible for a pro-rated refund of unused term value at the Company's discretion.

4. Managed Services & Support Blocks

For monthly infrastructure management, support hour blocks, and recurring service contracts:

• Unused support hours in a prepaid block may be refunded on a pro-rated basis if requested within 60 days of purchase and fewer than 25% of hours have been consumed.
• Monthly service contracts may be cancelled with 15 days written notice. Fees for the current billing period are non-refundable; no further charges will be incurred after the cancellation effective date.

5. Cancellation Procedure

To initiate a cancellation or refund request, please send written notice to jerry@shoesavvyv.com including your company name, engagement reference number, and reason for cancellation. We will respond within 3 business days to confirm receipt and outline next steps.

6. Chargebacks

Clients are encouraged to contact us directly to resolve any billing disputes before initiating a chargeback with their financial institution. We will cooperate fully with payment processor dispute resolution processes and provide complete documentation of services rendered.

7. Contact

ShoeSavvyv LLC
9016 Samoset Trail, Skokie, IL 60076
jerry@shoesavvyv.com