Skills Training in Communication and Related Topics Part 2 : Communicating Wi...
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Description
Skills Training in Communication and Related Topics Part 2 : Communicating With Patients, Colleagues, and Communities, Paperback by Belzer, Ellen J., ISBN 1846192781, ISBN-13 9781846192784, Brand New, Free shipping in the US The second in a three-volume series, this volume shares the communication skills health care professionals need to effectively talk with patients, colleagues, and the community. It contains 105 exercises, icebreakers, discussions, self-tests, and case studies for health care leaders and educators to use to train medical, public health, and nursing students, residents, and employees in effective listening, customer service, and intercultural communication, and ways to improve patient relationships, deal with customer complaints and confidentiality and privacy issues, manage patient expectations, and communicate for coordination and consistency, to prevent and reduce medical errors, and with the community. Belzer (dispute resolution, Baker U. and Johnson Community College) is associated with a seminar and consulting company that specializes in negotiation, management, and communication programs and services for health care professionals. There is no index. Published by Radcliffe Publishing, UK, and distributed in the US by BookMasters. Annotation ©2009 Book News, Inc., Portland, OR ()
